My internet connection saga continues. That is, the lack of it! Ring a 4 digit number, answer a prompt or two and Yes! I am somewhere in Asia. The usual provision of enough personal information to allow identity theft and a revelation!
Apparently this individual, has information at hand that my account has been cancelled. Perhaps that is why it is not working? Off to the accounts section. I am still somewhere in Asia but I suspect a different country, it does take a awhile. I am introduced to “hold music”, if it can be called that. Oh, I have payed my last bill as well. After the billing errors were sorted out.
Accounts. My account is active and not cancelled. An attempt is made to hand me of to the technical people again, but I strongly resist the “telephone tag” game and insist that a tech be contacted and connected.
A considerable wait again. That “hold music”. I am sure it is designed to cause hangups, so that statistics can give false results, designed of course, to make the right people look good and top management to gain a false sense, of things are going well.
A tech. The usual checks, disconnect this, reconnect that. Some mutterings about the account not appearing to be connected to the server. Much testing later, it is confirmed that the service is not working. Mine that is. There are no faults at my postcode . Reported ones that is.
I am entitled to compensation because the tech cannot turn up for at least 10 days. Things are a mess in Queensland because of a nasty weather event. My fault did occur before the weather event, but still!
An account rebate and a USB dongle for my laptop. Before you know it I am off to accounts. BUT! A USB dongle, a device which connects to the providers 3G network providing a data connection, is really of little value to me. I have 2 x desktop computers, 3 x iPads, iPod Touch, iPhone, I need a wireless device.
That blasted “hold or hangup music” is playing again. Time is going by. What part of the world am I off to now? Tic.Tic.Tic…………….The minutes roll on. I have heard that tune before “hold or hangup”?
The music has stopped. That is a different accent. Perhaps continental USA or Canada! That is a big leap!
I can only have one or the other, not both. I take the discount for the monthly internet cost. No mention of the additional monthly Music subscription service fee for a service which, I have been unable to use. Oh well, there is no chance of changing the script at this stage.
I still have no internet service. The preceding 2 plus hours has obviously gone according to script. Evidence points to a continuity issue, but the script has been performed to the best ability of the actors. The audience though, is not impressed and is rating the movie poorly.
As a customer I have achieved very little, used a great deal of time and patience and I am still without a cable internet service, for a considerable time.
I will not be defeated and bow to poor scripting and service. I have participated in a crappy movie experience and it is time to start a re run, with a script written by me. I will also be the Director and Producer.
First - get an internet service that I am not paying for. I am willing to provide the hardware. Generous me!
AM Office hours. The same 4 digit number is used but there is a specific keyword to use at the prompts so that…………
I end up in Melbourne Australia talking to an Australian. I explain my issue and state that I have a Telstra Elite MiFi unit which I will use instead of the USB dongle, if they would just allocate some data to it.
A delay as the account it is attached to is sorted out, then a further delay as a supervisor needs to make a decision re data allocation. All is confirmed. Data will be allocated to the device and a reference number is given, so that If i runs out of data, more will be allocated by simply making a phone call and quoting the reference number.
Time to completion. A little over 60 minutes. Faster than 2 plus hours.
Well. So far I cannot work out if extra data has been allocated to the MiFi device. The 5 gigabyte that was on the device is no down to less than 1 gigabyte. I wonder if I will get that back?
Oh well I guess I will just keep using it until it stops working and then make the phone call and see if the code works. It is slow and prone to rebooting itself on a fairly regular basis, I cannot leave all my devices connected as it has a limited connection number.
I can now class myself as a world traveller. Did not see much. No achievements of note to report. But my ability to understand “Multicultural English” has improved.
Act 1 END.